Money-back guarantee within 15 days
Our refund and return policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
To complete your return, we need a receipt or proof of purchase.
In certain situations, only partial reimbursements are granted:
– Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to us.
– Any item returned more than 15 days after delivery.
Refunds
Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item. We will also notify you whether your refund has been approved or denied.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or Missing Refunds
If you haven't received a refund yet, check your bank account again first.
Next, contact your credit card issuer. It may take some time before your refund is officially posted to your account.
Next, contact your bank. There is often a processing delay before the refund is posted to your account.
If you've done all of this and still haven't received your refund, please contact us at contact@lepetitcalotier.com
Shipping Returns
To return your product, you must mail it to:
Lepetitcalotier
11 rue des aulnes
, 35890 Bourg Des Comptes – FRANCE
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
The delivery time for your replacement product may vary depending on where you live.
If you are returning more expensive items, you may want to consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Do you need help?
Please contact us at contact@lepetitcalotier.comwith any questions regarding refunds and returns.