Satisfied or your money back within 15 days
Our refund and return policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.
In order to be returned, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
To complete your return, we need a receipt or proof of purchase.
In certain situations, only partial reimbursements are granted:
- Any item that is not in its original condition, that is damaged or that is missing parts for reasons that are not due to our error.
- Any item returned more than 15 days after delivery.
Refunds
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We'll also let you know if your refund has been approved or rejected.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company. It may take some time before your refund is officially recorded.
Then contact your bank. There is often a processing time before the refund is posted.
If you've done all this and still haven't received your refund, please contact us at contact@lepetitcalotier.com.
Shipping returns
To return your product, please send it by post to :
Lepetitcalotier
11 rue des aulnes
35890 Bourg Des Comptes - FRANCE
You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are non-refundable.
The delivery time for your exchanged product may vary depending on where you live.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Do you need help?
Contact us at contact@lepetitcalotier.com with any questions about refunds and returns.