Satisfied or refunded within 15 days
Our refund and return policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
In certain situations, only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item returned more than 15 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you've done all of this and you still have not received your refund, please contact us at contact@lepetitcalotier.com
Return Shipping
To return your product, you must mail it to:
Lepetitcalotier
11 rue des aulnes
35890 Bourg Des Comptes – FRANCE
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
The delivery time for your exchanged product may vary depending on your location.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Do you need help?
Contact us at contact@lepetitcalotier.com for any questions regarding refunds and returns.